PRIVACY POLICY

GENERAL PRIVACY POLICY

Prodigious Gears is fully committed to respecting your privacy and protecting any information you provide. We only use the information you provide to process orders you may place at our website, notify you when important changes are made to our service, and occasionally tell you about relevant products or services we are offering in line with our direct marketing rules and your communication preferences.

We will not pass your personal details to third parties for marketing or research purposes. Please note that we may retain any data that you provide on this website, even if you do not complete your registration by clicking ‘Register new account’. Such contact details and data may be used to contact you to enquire why you did not complete your registration. You have the right to access your personal data and the right to correct, block and delete it at any time.

Our primary goal in collecting personal information from you is to provide you with a smooth, and efficient experience while using our website. This allows us to provide services and features that meet and exceed your expectations.

What Information We Collect from You

To register as a customer, where you will be required to provide us with your contact information and some other information required to process any orders you place with us.

When you access our Websites via any means or make a purchase through the Website, we may collect, store and use certain of your personal information in line with this policy. To register or make a purchase on the Websites, we ask for your:

• Name
• Email address
• Postal address
• Phone contact details

When you make a purchase, our payment service providers will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

How we Use the Information that we Collect from You

We use the information collected from you to process your order. By submitting an order your personal details will be shared with the sales, customer service and warehouse fulfilment teams at Prodigious Gears. We also need to share your data with the relevant third-party courier companies to deliver the order to your choose delivery address.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:

• Where we have your consent to do so
• Where we need the personal information to perform a contract with you, or
• where the processing is in our legitimate interests and not overridden by your rights

In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

To Whom and why we might disclose your information

Prodigious Gears will never sell your data to any third party. But we may disclose your personal information to third parties when permitted by law including:

(a) with your consent.

(b) to our suppliers in order for them to help us provide our services to you, this includes:

• Couriers and other logistic partners that provide the delivery of goods to you
• Our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you)
• Our provider of file storage and management services if you email us directly
• Our payment services provider to process your payment when you make a purchase
• Our customer service software if you contact our support team

These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.

Updating your information

You can edit any of the information in your Account. It is your responsibility:

• To protect against unauthorised access to your Account
• To log-off from your Account when not using it
• To keep your log-in details secret.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently